TERMS & CONDITIONS

Evergreen Bridal – Terms & Conditions

By placing an order with Evergreen Bridal, you acknowledge that you have read, understood, and agree to the following Terms & Conditions.

RENTAL PERIOD

All floral rentals are provided for a standard 5-day period, beginning three (3) days prior to your event date and ending one (1) day after. All rental items must be returned to Evergreen Bridal within this timeframe.

By renting from Evergreen Bridal, you agree that:

  1. Items will not be used beyond their intended purpose or capacity.

  2. Items will not be altered or used in a manner for which they were not designed.

  3. Items will not be used near open flames or exposed to high heat.

  4. Items will not be subjected to water, fire, or negligent handling.

INSURANCE & DAMAGE POLICY

All rental pricing includes built-in insurance to cover normal wear and tear, including minor petal damage, broken stems, or light staining.

However, insurance does not cover significant or excessive damage or failure to return items. Examples of non-covered damage include:

  • Disassembly of arrangements

  • Severe staining or burns

  • Water or fire damage

  • Lost or unreturned items

Fees for damaged or missing items:

  • Damaged Bridal Bouquet: $32

  • Damaged Aisle Marker: $8

  • Unreturned Bridesmaid Bouquet: $52

  • Unreturned Corsage: $18

Customers are responsible for 50% of the rental price for items damaged beyond typical use and 150% of the rental price for unreturned items.

RETURNS

All rental items and original packaging must be returned using the prepaid return shipping label provided by Evergreen Bridal.

Rentals must be dropped off with the designated shipping carrier one (1) day after your event date. If this falls on a Sunday or federal holiday, please return the following day.

Late returns will incur a $25 per day late fee. A $50 replacement fee will apply for each missing packaging insert.

Evergreen Bridal is not responsible for personal items mistakenly returned with your rental.

CANCELLATION & ORDER CHANGES

Cancellations:
To receive a refund of your deposit, cancellations must be submitted at least 90 days prior to your event date. Cancellations made within 90 days will forfeit the 50% deposit.
Requests must be emailed to info@evergreenbridal.com.

Changes to Orders:

  • Changes can be made up to 10 days prior to your event date.

  • Within 10 days, deletions are not accepted.

  • Additions must be made by placing a separate new order.

  • Item exchanges must be of equal or greater value.

  • No individual item cancellations within 10 days of the event date.

Preview Pack Orders:

  • Edits are not allowed after the order is placed.

  • Cancel more than 7 days before the estimated ship date for a full refund.

  • Cancel within 7 days, and the payment is non-refundable.

  • All cancellation requests must be submitted via email to info@evergreenbridal.com.

INTERNATIONAL ORDERS – DUTIES & TAXES

For international orders, additional duties and taxes may apply based on your region and order value. These charges are assessed and collected by the shipping provider (e.g., FedEx) on behalf of your local government and are not within Evergreen Bridal’s control.